Frequently Asked Questions
Everything you need to know about your premium cycling gear and orders.
What is the delivery time for international orders?
We offer worldwide shipping via express couriers. Delivery typically takes 2-5 business days depending on your location, with full tracking provided via email.
How do I ensure I choose the right size for cycling apparel?
Each product page features a specific size guide. Since performance cycling gear is designed for an aerodynamic fit, we recommend measuring your chest and waist or sizing up if you prefer a more relaxed fit.
What is your return policy for high-performance components?
You can return any unused item in its original packaging within 30 days of receipt. Please ensure that technical components have not been mounted or used to qualify for a full refund.
Do you offer professional assembly for custom bike builds?
Yes, our expert mechanics assemble and tune every custom build. If ordered online, bikes are professionally packed in a secure box and require only minimal assembly upon arrival.
Are the products sold at Velodrom CC covered by warranty?
Absolutely. All our products are 100% authentic and come with full manufacturer warranties against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.